CrewServers - Frequently Asked Questions

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The Basics

The Directories (Folders) and Files In Your Account
When you initially log into the root of your account, dependant upon the method which you choose to log in, you will see various hidden files and directories, among them, the two that hold the most importance are the
public_html and public_ftp directories.

DO NOT DELETE OR RENAME any of these directories or any hidden files that you may find. These directories are automatically setup by the system and required in order for your account to function. Deleting or renaming any of them will cause fatal errors that can only be repaired by deleting and resetting your account.

Of these directories, the ONLY ONE that is important to you is the public_html directory. This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site and be viewable from your web browser. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.

As you add features from your Control Panel, the system will automatically create other directories within this area. ANY AND ALL sub-directories and/or files created by the system are required by the system to make a particular function operate and SHOULD NOT BE DELETED OR ALTERED IN ANY WAY.

The index.html page is the default entry page for your account and this file SHOULD BE REPLACED by one of your own design, but IT MUST BE named index.html or index.htm

Where and how to upload your files:
ALL files must be uploaded to your public_html directory or sub-directory. Files are uploaded to your account via WS_FTP, CuteFTP, or Fetch or any other FTP program that you may prefer. Please refer to FTP software for instructions for setting up your FTP client. For more in depth information pertaining to your FTP Client, refer to its documentation.

There are also numerous tutorials for using FTP out on the web, simply do a search for FTP tutorials.

How do I upload my files?

All web hosting packages allow the usage of FTP, SSH, File Manager, MS FrontPage, and any other web development publishing program, to upload files to your website.

How do I setup my email account?

Login to your control panel and click manage accounts under the email heading. Then a window will open listing the email addresses you have setup. Click add email address at the bottom to add an email address.

How do I get my domain to work?

Your domain will not work until you have pointed it to the correct nameservers. This is done by contacting your domains registrar and having them point the domain to the nameservers in your setup letter.

How do I get to my control panel?

Either of the following will work:

http://yourdomain.com/cpanel

http://yourdomain.com:2082

Control Panel Overview

The Control Panel makes setting up your web site easy! The Control Panel itself is a user-friendly graphical interface that permits quick and easy access to all the features available to your particular account plan. The features inside the Control Panel automate processes that users must do manually with other hosting services.

File Manager

By clicking this option you can view all the directories and files in your account, as well as change permissions for directories and files, create directories, create and edit files, and upload files from your hard drive to your account.

Mail Manager

This option is where you create and edit, change passwords, forward email to other email accounts, and create autoresponders for your Pop3 email accounts. (Quick Note: It is not necessary to create email aliases as your default email account acts as a "Catch All Account." In other words anything@yourdomain.com will be delivered to your default mail account.)

Change Password

Click this option to change the password for your Control Panel and FTP Client.

Site Statistics

This option will assist you in monitoring visitors to and from your site. This area features 3 different views of your traffic: Analog, which basically provides you with a quick summary, Webalizer, which provides you with more detailed information, and Last 300 visitors, with detailed information on each. This area also contains a link to access your error log, which will assist you in trouble shooting your scripts.

Network Tools

This option provides you with dns lookup capabilities and traceroute.

FTP

This option is available in accounts with multiple ftp accounts and also those with anonymous ftp. From here your can set your users up, setup how anonymous users are treated, change anonymous policies, view who is online, and kick anyone from a session.

SSH / Telnet - SSH/Telnet are not available at this time.

Password Protect Directories

Password protecting your directories has never been easier. This option allows you to select the directory you wish to password protect from a drop down box and then enter usernames and passwords of those you want to allow access to that part of your web site and remove them just as easily...all at the click of a button.

Custom Error Pages

This option will assist you in customizing how your error pages look. It includes: 400, 401, 403, 404, and 500 error pages.

MySQL

MySQL is a database engine that you can use with your web site depending on your account type. There are two separate features in the Control Panel. One allows you to create your databases and assign users while the other feature permits you to edit the database.

Mime Types

MIME = Multipurpose Internet Mail Extensions - This option allows you to add Mime Types to your account. Refer to Chapter 20 for more information regarding this feature. You cannot use this option with FrontPage Extensions installed. You will have to use FrontPage to perform this function.

Crontab

This option will assist you setting up automated processes.

Entropy Chat

This option will allow you to setup a web based chat on your site.

Search Engine Submission

This option will assist you in submitting your URL to several of the popular search engines in one click.

Sub Domains

This option will assist you setting up subdomains inside your account plan. Subdomains are anydomain.yourdomain.com. The subdomains that are setup through your control panel draw their resources from the parent plan and do not come with an IP address.

Backup

This feature allows you to compress and backup your directories and files.

CGI Scripts

This option provides you with easy installation of several programs.